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General terms and conditions


1.1 Seller is EVOGEAR s.r.o., Kátlovce 16, 919 55 Kátlovce, Company ID: 51744830, Tax ID: 2120791299, VAT ID: SK2120791299, tel. +421910522567, e-mail: info@evokydex.sk (hereinafter referred to as the seller).

1.2 The buyer is any natural or legal person who in any way contacts the seller with the intention of buying the goods the seller offers.

1.3 The Buyer is also any natural or legal person who in any way contacts the Seller with the requirement that the Seller acquire goods that are not included in the Offer, with the intention of purchasing such goods.

1.4 By using the Seller’s web-site and confirming the order, the Buyer agrees to these Terms and Conditions.

1.5 The Seller reserves the right to change these Terms and Conditions.

1.6 These Terms and Conditions are valid until the new Terms and Conditions are issued.


2.1 The goods can be ordered by the buyer only through a shopping cart on the seller’s website. Another way of ordering may not be accepted by the seller or may cause non-delivery.

2.2 By sending the order the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.

2.3 The Seller will confirm the sent order during working days within 24 hours by sending an e-mail about the processing of his order in selected cases by phone. All confirmed orders are binding!

2.4 The Seller undertakes to deliver the correct kind and quantity of the goods in the agreed price according to the order.

2.5 Cancellation of the order is possible by the buyer within 24 hours of ordering the goods without giving any reason. The buyer can cancel the order by phone or e-mail. After verifying that the order cancellation conditions are met, the seller confirms to the buyer the cancellation of the order by e-mail or telephone. If the amount for the ordered goods has already been paid, the Seller will send the money back to the Buyer’s bank account or deliver it in another way that they agree.

2.6 The Seller has the right to cancel the order if the ordered goods cannot be secured. In such a case, the buyer will immediately be refunded the full amount of the sum paid, or will be offered replacement goods or other solutions if the buyer agrees. The seller is also entitled to cancel the order if he cannot contact the buyer (contact details incorrectly listed or not, unavailability,…).

2.7 The Seller reserves the right to cancel the order (withdrawal from the contract) or its part without further notice if:

(a) the goods are not manufactured or ceased to be produced

  1. b) the displayed price of the goods was incorrect

(c) the goods have not been supplied by the manufacturer or the supplier to the seller


3.1 The seller is a VAT payer. All e-shop prices include 20% VAT.

3.2 The price of the goods is added to the basic price of the order. The cost of shipping does not depend on the price or weight of the goods. Packing is included in the transport price. This does not apply to personal collection.

3.3 The Seller reserves the right to change prices without prior notice. Prices of all goods may differ from those in stores. The goods listed on this site do not serve as an offer of goods in stores.

3.4 The price stated for the goods is valid only when the price is displayed to the buyer and when ordering the goods. The price of the goods in the order does not change when the price of the goods is reduced or increased in the future.


4.1 Paying for the goods may the buyer by credit card, cash on delivery, transfer to the account of the seller on the basis of a pro forma (advance) invoice, PayPal directly when ordering or in cash when picking the goods (personal collection). On the basis of the sent order, the seller will issue a pro forma invoice, which he will send along with the order confirmation by e-mail. If the buyer chose to pay by bank transfer, the buyer can make this payment as follows:

(a) a transfer order from your account,

(b) by direct cash deposit to the Seller’s account

4.2 Payment to the buyer from Slovakia is possible only in EUR. Buyers from other countries pay for the goods with a card or bank transfer in EUR, while the bank deducts the equivalent amount in that currency.

4.3 The tax document (invoice) is sent by the seller to the buyer together with the goods.

4.4 The Seller reserves the right to change the type of payment from cash on delivery to an account if the customer has not taken over the goods or canceled the order after sending it in previous periods. The seller is obliged to inform the customer by e-mail. The Customer is entitled to cancel the order free of charge after such a change.


5.1 The delivery time for the goods offered by the seller is in most cases within 48 hours or within 7 days of the order confirmation (according to the selected type of goods), the maximum delivery time is 30 days or may be extended in agreement with the buyer. The Seller will inform the Buyer about the delivery time and the delivery date upon e-mail or telephone confirmation of the order. If the notified extended delivery time is not satisfied, the buyer has the option to cancel the order in accordance with Section 2.5 of these terms and conditions.

5.2 Goods will be shipped out immediately after order confirmation and after all conditions for shipping are met.


6.1 The Seller ensures the shipping of goods in a way that the Buyer chooses from the offered options in the order:

  1. a) DPD Courier. The price of shipping within the Slovak Republic is € 4.90 with VAT. Free shipping is available for purchases over € 120.
  2. b) upon delivery to a country other than the Slovak Republic, the goods are delivered separately by the courier service DHL Express or, if applicable, to the Czech Republic and Austria by courier company DPD. The price of transport to the Czech Republic is € 6.90 incl. VAT and to other countries from € 9.90. For purchases over 250 €, free shipping worldwide.
  3. c) personal collection – free of charge

6.2 Personal collection is possible at the address of the seller at Kátlovce 16, 919 55 Kátlovka or in the National Shooting Center Trnava – Štrky, Štrky 5876, 917 01 Trnava. The buyer will be informed that the goods are ready to be taken over by e-mail or by phone. The goods are ready for acceptance within the delivery period specified in point 5.1.

6.3 The place of purchase is determined on the basis of the buyer’s order. Delivery of the goods to the designated place is considered to be the fulfillment of the delivery.

6.4 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the consignment when accepting the goods.

6.5 Together with the goods, the Seller shall deliver to the Buyer an invoice (tax document), delivery note. The vendor will also supply, together with the goods, a manual and a warranty card if the nature of the goods so requires. Otherwise, the warranty card is an invoice and the buyer is obliged to keep it for complaint.

6.6 The Seller shall be liable for the goods only after their acceptance by the Buyer. Goods shall be deemed to have been taken over by the Buyer from the time the goods are confirmed in writing.

6.7 The Seller is not responsible for the delayed delivery of the ordered goods to the Buyer caused by the carrier. The carrier is fully liable for damage to the shipment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer upon payment of all damage to the carrier.

6.8 The Seller shall not change the price for the mode of transport chosen by the Buyer.


7.1 In accordance with the law, the Buyer is entitled, without giving any reason, to return the completed order (according to the Act “from the Purchase Contract” if the Buyer has already received the goods) within 14 days from the date of receipt of the goods.

7.2 Point 7.1 of these Business Terms and Conditions applies only to the buyer who ordered the goods as a private person (natural person non-entrepreneur) and the goods were delivered to him by courier or post.

7.3 Return goods must be:

(a) undamaged,

  1. b) complete (including accessories, documentation,…)

(c) in undamaged inner and outer packaging

(d) including the attached proof of purchase.

7.4 You have the right to return from this contract without giving any reason within 14 days.

The returning period expires after 14 days from the date when you or the third party designated by you, with the exception of the carrier, accept the goods.

When exercising the right of withdrawal, please inform us about your decision to withdraw from this contract by a clear statement (for example by letter sent by post, fax or e-mail) at EVOGEAR s.r.o., Kátlovce 16, 919 55 Kátlovce, e-mail: info@evokydex.sk. To do this, you can use the sample return form that we have sent or received to you.

The returning period is maintained if you send a notice of exercise of the right of return before the returning period expires.

  1. Consequences of return

After return from the contract, we will refund any payments you have made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery to you. This does not apply to additional costs if you have chosen a different kind of delivery than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, no later than 14 days after the date on which we receive your notice of withdrawal from this Agreement. Their payment will be made in the same way as you used for your payment, unless you explicitly agreed to any other payment, without charging any additional charges.

Payment for the purchased goods will be paid to you only after delivery of the returned goods back to our address or upon presentation of the document proving the return of the goods, whichever comes first.

Please return the goods to us or bring it to our address within 14 days from the date of exercise of the right of return. The period shall be deemed to be maintained if the goods are returned before the expiry of the 14-day period.

Customer pay the direct cost of returning the goods.

7.5 In the event of failure to comply with any of the conditions under points 7.1 to 7.4 of these Terms and Conditions, the Seller will not accept the returnl from the completed order and the goods will be returned at the Buyer’s expense.


8.1 Warranty handling is governed by the warranty terms of the specific goods, the Civil Code and the relevant regulations.

8.2 The warranty period for all goods offered in the Seller’s online store is 24 months. When purchasing the goods, the buyer receives a confirmed warranty card. Otherwise, the warranty card is deemed to be an invoice (or a copy thereof) that must be retained for claims.

8.3 We hold an extended warranty of 10 years from the sale for the Evo-Kydex self-produced cydex holsters.

8.4 Claims for mechanical damage to goods that were not apparent upon receipt of the shipment, the Buyer is obliged to apply immediately upon discovery – immediately after the first use of the product. Later claims of this kind can no longer be recognized.

8.5 The warranty does not cover normal wear and tear of the item (or parts thereof) caused by use.

8.6 The Buyer is obliged to deliver the claimed goods to the claim clean, mechanically undamaged, in the original packaging, including manuals, a copy of the invoice, delivery note and the original of the warranty card – if delivered with the goods. The buyer is obliged to send the description of the defect together with the goods.

8.7 Goods for complaint the buyer sends without cash on delivery and delivery to the address of the seller, otherwise the shipment will not be taken.

8.8 Eligible warranty repair is free of charge. In the case of an unjustified claim, the Buyer is obliged to pay all costs incurred by solving this claim.


9.1 In accordance with the Act. no.122 / 2013 Coll. on the protection of personal data, as amended, I agree with the administration, processing and storage of my personal data listed in the order form by EVOGEAR s.r.o. via the Internet at www.evokydex.sk. I am aware that the information I provide belongs to the Special Category of Personal Data. I declare on my honor that all the information given is true and that the provision of the data is voluntary on my own. This data can only be processed for order processing and subsequent delivery. The consent is given for a definite period of 3 years, which can be withdrawn at any time within 30 days. For a period of 3 years, the data will be anonymised and used exclusively for statistical purposes.


10.1 Supervision of the provision of services is carried out by the Police District, Starohájska 3, 917 01 Trnava and the Slovak Trade Inspection, post box 29, Prievozská 32, 827 99 Bratislava.

10.2 Any disputes between the Seller and the Buyer may be settled through an alternative dispute resolution system after the Seller has contacted the Seller to request redress and the Seller has rejected his request for redress of his / her consumer rights violations or has not responded for more than 30 days at his request . The consumer may contact the entity of the ADR system, such as the Slovak Trade Inspection, Mailbox 29, Prievozská 32, 827 99 Bratislava, ars@soi.sk, or resolve the dispute through a dedicated platform found at http://ec.europa.eu/consumers/odr/.

10.3 All information given as a description of the goods or an expanded description of the goods shall be taken from the manufacturer or importer of the goods into the European Union. This information may differ from the actual description of the goods. The seller is not responsible for any differences between the description or the extended description of the goods on this site and the fact.

10.4 These General Terms and Conditions are valid and effective as of 1 June 2019 and cancels the previous version of the GTC. The Seller reserves the right to change the General Terms and Conditions without prior notice.


In Katlovce, 1.6.2019

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